Terms of service

Effective 10 November 2026. These terms are an agreement between you and Instantlify ([Registered business address]).

1. Accepting these terms

By creating an account or using Instantlify you agree to these terms and to our privacy policy. If you use Instantlify for a company, you confirm you can bind that company, and “you” means the company.

2. The service

Instantlify lets you manage conversations from Instagram, Facebook Messenger, WhatsApp, Telegram and your website in one inbox, build automations (including AI replies and AI agents), keep contacts in a CRM, run broadcasts, and publish forms, link-in-bio pages, tracking links and a website chat widget. Features depend on your plan and may change over time.

3. Accounts and teams

• Keep your sign-in details secure and tell us about any unauthorized use.
• The workspace owner controls the workspace, its data and its team. You are responsible for what your teammates, automations and connected apps do in your workspace.
• You must be at least 16 and give accurate account information.

4. Your responsibilities when messaging people

• Connect only accounts you are authorized to use, and follow the rules of each platform, including Meta’s Platform Terms, Instagram and Messenger policies, the WhatsApp Business Policy (including its messaging window and approved-template rules) and Telegram’s terms.
• Get the consent the law requires before you message people, add them to email lists or call them, and honor opt-outs. Instantlify respects opt-outs and platform messaging windows, but you remain responsible for your messages and lists.
• Give people any notices the law requires, for example that they are talking to an automated assistant where that applies, and a privacy notice for the data you collect through forms, chat and signups.
• For data about your customers, you are the controller and we process it for you as described in the privacy policy. A data processing agreement is available on request.

5. Acceptable use

You must not use Instantlify to:

• send spam, unsolicited bulk messages or messages to people who opted out;
• harass, threaten, deceive or impersonate anyone;
• send illegal, infringing, hateful or sexually exploitative content;
• collect sensitive data you are not permitted to collect;
• break, overload, scrape or reverse engineer the service, get around its limits or access other workspaces;
• violate any law or any messaging platform’s rules.

We may suspend automations, messaging or accounts that put people, the service or our platform relationships at risk.

6. AI features

AI replies, agents, summaries, intent detection and comment moderation are generated automatically and can be wrong. Review your instructions and knowledge, test with the preview tools, and supervise what is sent on your behalf. You are responsible for AI-generated messages sent from your workspace. AI features use AI providers described in the privacy policy and consume AI credits or your own provider keys.

7. Plans, trials and payment

• Paid plans are billed in advance, monthly or yearly, through Stripe, and renew automatically until cancelled. New plans may include a free trial; you will be charged when it ends unless you cancel first.
• AI credits are prepaid and used as AI features run. You can turn on automatic top-ups. AI features pause when credits run out.
• You can cancel any time; your plan stays active to the end of the period you paid for. Except where the law requires otherwise, payments and used credits are not refundable.
• Prices exclude taxes unless stated. If a payment fails we may limit the workspace until it is resolved. We will give notice before price changes take effect for your plan.
• Payments you take from your own customers in chat are processed by your own Stripe account under your agreement with Stripe; you are the seller.
• Paid templates sold in the marketplace are subject to a platform fee, and seller payouts are made through Stripe Connect. Affiliate program participation is subject to its own terms.

8. Third-party services

Instantlify works with platforms and tools we do not control, such as Meta, WhatsApp, Telegram, Stripe, Google, Microsoft, AI providers and the integrations you connect. Your use of them is governed by their terms. They may change, limit or stop access, which can affect features, and we are not responsible for their services.

9. Your content and data

You keep ownership of the content and data in your workspace. You give us the permission needed to host, process, transmit and display it to provide and secure the service. You can export or delete your workspace data at any time in Settings → Data & privacy. If you send us feedback, we may use it without obligation to you.

10. Our property

Instantlify, its software, design and brand belong to Instantlify and its licensors. These terms do not give you rights to them beyond using the service as permitted.

11. Suspension and termination

You can stop using Instantlify and delete your workspace at any time. We may suspend or end access if you breach these terms, fail to pay, or if required by law or a platform. Where we can, we will give notice and a chance to export your data. Sections that by their nature should survive (such as payment obligations, limits of liability and indemnity) survive termination.

12. Disclaimers

The service is provided “as is” and “as available”. To the extent the law allows, we disclaim warranties of merchantability, fitness for a particular purpose and non-infringement, and we do not promise the service will be uninterrupted, error-free or that messages will always be delivered by third-party platforms.

13. Limitation of liability

To the extent the law allows, neither party is liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data, and each party’s total liability is limited to the amount you paid us in the 12 months before the claim. These limits do not apply where the law does not allow them.

14. Indemnity

You will defend and compensate us against claims arising from your content, your messages and campaigns, your use of connected platforms, or your breach of these terms or the law.

15. Changes to these terms

We may update these terms. We will post the new version here and, for material changes, notify account holders in advance. Continuing to use Instantlify after changes take effect means you accept them.

16. Governing law

These terms are governed by the laws of [Country / state], and disputes will be resolved in its courts, except where the law of your country gives you the right to bring a claim locally.

17. Contact

Instantlify, [Registered business address]. Support: support@instantlify.com. Privacy: support@instantlify.com.